After the questions are answered, the dispatcher will provide you with instructions to assist the patient while the emergency units are en route to the location of the emergency. These questions are predetermined using the Medical Priority Dispatch System. The dispatcher will then ask you a series of questions based on the medical problem the patient is having. How old is the patient? Male or female?.What is the phone number you are calling from?.If you are reporting a medical emergency, be prepared to answer the following questions: The system also transmits a printed message on the station printer, activates the lights, bells, and even turns off the station stove. The CAD system, upon dispatch of a call, opens vocals at the proper station allowing firefighters to hear the details of the call they are being dispatched to. The fire stations and equipment in the field are notified of emergency calls via a station alerting package. The CAD system contains maps and addresses of the entire city and is utilized to recommend appropriate fire emergency units to respond to the call. Emergency calls requiring medical assistance are also relayed to the County Communications Center for an ambulance to be dispatched.įire Communications dispatchers use a Computer-Aided Dispatch (CAD) system designed by Hexagon. Once calls are created for service, fire dispatchers dispatch the proper emergency units from one of the City's 34 fire stations. Fire dispatchers process all incoming calls for fire and medical assistance. San José Fire Communications is the secondary Public Safety Answering Point for fire or medical calls in San José. What are you reporting?” Requests for fire or medical assistance are transferred to a fire dispatcher. Police department call takers initially answer each call with, “San José Emergency. San José Police Communications is the primary Public Safety Answering Point (PSAP) for 9-1-1 calls. Watch this pre-recorded webinar for more information about the grant and application process.Īpply for a 911 Program Grant online at José Fire Communications is staffed by highly experienced and motivated individuals who are proud to be the first point of contact for those requiring fire or medical assistance in San José. A grant’s share of the total cost of any activity carried out under the program may not exceed 60 percent of the eligible cost of carrying out grant activities. The total grant amount exceeds $109 million, with allotments for states, territories and tribal organizations. Training public safety personnel, including dispatchers, first responders, and other individuals and organizations who are part of the emergency response chain in 911 services.Implementation of IP-enabled emergency services and applications enabled by Next Generation 911 services, (including the establishment of IP backbone networks and the application layer software infrastructure needed to interconnect the multitude of emergency response organizations).Adoption and operation of NG911 services and applications.Migration to an IP-enabled emergency network.Implementation and operation of 911 services, E-911 services, E-911 services. Eligible Activities Funded by Emergency Call Center GrantsĬreated by the Middle Class Tax Relief and Jobs Act of 2012, and revamped as part of the Next Generation 911 Advancement Act, eligible activities include: The Department of Transportation National Highway Traffic Safety Administration’s 911 Grant Program is designed to assist emergency call centers with upgrading technology and operations that allow operators to better serve the public and connect more easily and seamlessly with first responders.įull applications are now being accepted for the emergency call center grants, which will provide funding to emergency call centers nationwide through allocations.
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